Last Updated: October 2026
At Cereal Crave, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.
1. Information We Collect
When you visit our website or place an order, we may collect personal information such as your name, email address, phone number, billing address, and shipping address. We may also collect order details, transaction status, device information, browser type, IP address, and website usage data to support our services and improve your shopping experience. Payment information may be processed securely through third-party payment service providers.
2. How We Use Your Information
We use your personal information to process and deliver orders, confirm purchases, provide shipping updates, respond to customer enquiries, and offer customer support. We may also use your information to improve our website, understand customer preferences, maintain website security, prevent fraudulent transactions, and comply with applicable legal requirements. We will send promotional communications where you have provided consent or where otherwise permitted by applicable law.
3. Sharing Your Information
Cereal Crave does not sell your personal information to third parties. However, we may share relevant information with trusted service providers, including payment gateways, shipping and logistics partners, website hosting providers, and technical service providers when necessary to operate our business. We may also disclose information to government authorities or legal bodies when required by law. We take reasonable steps to ensure that information shared with service providers is handled appropriately.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve website functionality, remember your preferences, understand visitor behaviour, and provide a better browsing experience. These technologies may collect information about how you interact with our website. You can manage or disable cookies through your browser settings, although some website features may not function properly if certain cookies are disabled. Where required by applicable law, we will obtain consent before using non-essential cookies.
5. Payment Security
Payments made through the Cereal Crave website may be processed by third-party payment service providers. Your payment information is handled according to the security practices and privacy policies of the relevant providers. We take reasonable steps to support secure transactions, but no online payment system or method of data transmission can be guaranteed to be completely secure. Customers should ensure that they use trusted devices and secure internet connections when making payments online.
6. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure. Access to personal information is limited to situations where it is reasonably necessary for business operations or service delivery. Although we work to protect your information, we cannot guarantee absolute security for information transmitted or stored online. If you believe your account or personal information has been compromised, please contact us promptly.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including order processing, delivery, customer support, accounting, dispute resolution, and compliance with applicable legal requirements. When your information is no longer required for these purposes, we will take reasonable steps to delete it or anonymise it, subject to any legal obligations that require us to retain certain records for a longer period.
8. Your Privacy Rights
Depending on applicable law, you may have the right to request access to your personal information, correct inaccurate details, request deletion of information where legally permitted, or withdraw consent for certain data processing activities. You may also opt out of promotional emails by using the unsubscribe option provided in those communications. To exercise your privacy rights or raise a concern about how your information is handled, please contact us using the contact details provided in this policy. We may need to verify your identity before processing your request.
9. Third-Party Links
Our website may contain links to third-party websites, payment services, or other external platforms for your convenience. These third-party services may have their own privacy policies and data protection practices, which are independent of Cereal Crave. We are not responsible for the privacy practices, security, or content of external websites. We encourage you to review the privacy policies of third-party websites before providing them with your personal information.
10. Children's Privacy
The Cereal Crave website is not intended to knowingly collect personal information from children without the required authorisation or consent under applicable law. We encourage parents and guardians to supervise children's online activities and help them understand the importance of protecting personal information. If you believe that a child has provided personal information inappropriately through our website, please contact us so that we can review the matter and take appropriate action in accordance with applicable law.
12. Changes to This Privacy Policy
Cereal Crave may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or applicable legal requirements. Any updates will be published on this page along with the revised “Last Updated” date. We encourage visitors and customers to review this page periodically to stay informed about how their personal information is collected, used, and protected.
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