Last Updated: October 2026
At Cereal Crave, customer satisfaction is important to us. We strive to provide high-quality millet products and a smooth shopping experience. This Refund Policy explains the conditions under which customers may request a refund, replacement, or resolution for issues related to their purchases made through our website.
1. Eligibility for Refunds
Customers may request a refund if they receive a damaged, defective, incorrect, or missing product. Refund requests may also be considered if an order arrives in an unsuitable condition or if there is a verified issue with the product received. All requests are subject to review and verification by our customer support team. Refunds will be assessed in accordance with this policy and applicable consumer protection laws.
2. Damaged or Incorrect Products
If you receive a damaged product, an incorrect item, or a product that does not match your order, please contact our customer support team as soon as possible after delivery. Please provide your order number, a description of the issue, and clear photographs or videos of the product and its packaging where available. This information will help us verify the issue and determine the appropriate resolution, which may include a replacement or refund.
3. Return Conditions
For food products, including millet products, returns may be restricted for safety and hygiene reasons. Customers should contact us before sending any product back. Where a return is approved, our support team will provide instructions on how to proceed. Products should not be returned without prior authorisation, and any return will be handled in accordance with applicable laws and the circumstances of the complaint.
4. Non-Refundable Situations
Refunds may not be available for products that have been opened, used, improperly stored, or damaged after delivery due to customer handling, except where a refund or other remedy is required by applicable law. Refund requests based solely on a change of mind may not be accepted for food products. However, every complaint will be reviewed fairly, taking into account the nature of the product, the circumstances of the issue, and applicable consumer rights.
5. Order Cancellation
If you wish to cancel an order, please contact our customer support team as soon as possible. Cancellation may be possible before the order is processed or shipped. Once an order has been dispatched, cancellation may no longer be available, and the request will be handled according to our applicable order and return procedures. If a cancellation is approved and payment has already been made, the eligible refund will be processed through the appropriate payment method.
6. Refund Processing
Once your refund request has been reviewed and approved, we will initiate the refund through the original payment method wherever possible. The time required for the refund to appear in your account may depend on your bank, card issuer, payment gateway, or other payment service provider. We will communicate relevant updates regarding your refund request whenever possible.
7. Shipping Charges
Shipping charges, delivery fees, or other additional charges may not be refundable in every situation. However, where a refund or reimbursement of these charges is required by applicable law or is appropriate because of an error attributable to Cereal Crave, the matter will be reviewed and handled accordingly. Any applicable shipping-related refund will be communicated to the customer during the resolution process.
8. Missing Orders or Delivery Issues
If your order has not arrived within the expected delivery period, or if the tracking information indicates a delivery issue, please contact our customer support team with your order details. We will coordinate with the relevant delivery partner to investigate the issue. Depending on the outcome of the investigation and the circumstances, we may offer an appropriate resolution, including a replacement or refund where applicable.
9. Refund Request Process
To request a refund, please contact our customer support team using the official contact details provided on our website. Include your order number, registered contact details, a clear explanation of the issue, and supporting photographs or other relevant information where applicable. Our team will review the request and contact you if additional information is required. Refunds or replacements will be arranged after the request has been assessed and an appropriate resolution has been approved.
10. Changes to This Refund Policy
Cereal Crave reserves the right to update or revise this Refund Policy to reflect changes in our business practices, products, or applicable legal requirements. Any updates will be published on this page along with the revised “Last Updated” date. Customers are encouraged to review this page periodically to stay informed about our refund procedures.
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